General
  1. What is a domain name?  
 

A domain name is essentially a signpost on the Internet. Every website you've ever been to, and every email you've ever composed, has used a domain name in its address. Once a domain name is registered to a person or company, it is that person's to use exclusively as long as they continue to pay the yearly renewal fee. Our domain name is udomain.com, and we also own udomain.com.hk.

 

 
  2. Who is involved in getting my domain name?  
 

Once you've applied for the name, UDomain.COM accepts payment, processes the order with the corresponding registrar, and then the domain name is registered to you. This process can generally be completed within one business day. For some country specific domain names, the domain will not be ready until all documents required are submitted and verified. It takes around two business days.

 
  3. What's the difference between a UDomain.COM registered domain name and a Network Solutions (NSI) registered domain name?  
 

There's no difference between a name registered with UDomain.COM and a name registered with Network Solutions. Network Solutions is currently better known because they ran the first domain registration business without competition for a number of years.

 

 
  4. Who does a registered domain name actually belong to, the end user or UDomain.COM?  
 

Domain names are not truly owned -- they're leased out on a first-come, first-served basis, and remain with the initial lessee until either a) the lessee does not renew the name, or b) a business with a trademark of the same name demonstrates a greater claim to the name than the lessee can demonstrate. The question is better phrased as 'who can control the domain name'. With UDomain.COM, the answer is the domain's Administrative Contact. This is usually specified by the registrant during the registration process.

For more about Registrant Rights and Responsibilities of Domain, please refer to ICANN's website:
http://www.icann.org/en/registrars/registrant-rights-responsibilities-en.htm

 

 
  5. How much control do domain owners?  
 

Domain owners, in general, have full control over their registered domain names. This means that the domain owner has the power to: a) Change admin/technical and billing contacts for the domain. b) Change ownership of the domain. c) Change the nameservers that are authoritative for the domain. d) Change the password that enables a, b, c above.

 

 
  6. What's the difference between .com, .net, .org domain names?  
 

Originally, the three letter extensions after the dot (or Top Level Domain/TLD) were meant to denote whether the domain name was being used for business (.com) charity/non-profit (.org) or for a technology based company (.net). However, with the explosion of the Internet (and specifically, the world wide web) as a new business medium, the lines were blurred, and companies and individuals alike started cross-registering domains (ie. Me.com, me.net, me.org) just to protect their interests. Now, .com, .net, and .org names (the generic Top Level Domains) can be used for any purpose.

 

 
  7. Apart from .com, .net, .org domain, are there any other types of domain? What do they stand for?  
 

Yes, there are many other types of domain stand for different countries. For domain type details, please refer to http://www.udomain.com/en/faq/domainTypes.php

 

 
     
  8. Does UDomain.COM register in any other top level domains?  
  Yes. Currently, UDomain.COM offers registrations in various country code top level domains (ccTLDs) (.us, .cn, .hk, .ca, .tw, cc).  
     
  9. What's a .biz domain name?  
  As same as .com, .net or .org, .biz is one of the generic top-level domains. It is intended for registration of domains to be used by businesses. The name is a phonetic spelling of the first syllable of business. The biz TLD was created to relieve some of the demand for domain names in the com top-level domain, and to provide an alternative for businesses whose preferred domain name in com had already been registered by another party.  
     
 
 
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Registration
  1. I just registered a new domain name. How soon can use it?  
 

New domains and changes to domains may take up to 12 hours for .COM, .NET, and .ORG domains and about 24-48 hours for all other domain extensions to become effective. This is due to the number of networks involved, and the fact that those networks are controlled by several different agencies. This delay applies to all domains and all Registrars. Please allow for this delay when planning Web sites or configuring a domain to work with your email. For some country specific domain names, the domain will not be ready until all documents required are submitted and verified.

 

 
  2. How do I pay for a domain name?  
 

UDomain.COM accepts VISA, Mastercard via our trusted secure payment gateway. We also welcome payments by PayPal as well as company cheques and direct deposit into our bank account. If you have chosen to pay by cheque or bank deposit, you will receive our email invoice immediately after the registration. Please settle the payment as soon as possible. We can only process your domain names after receiving your payment. If you have any questions regarding the payment method, please contact us at billing@udomain.com.

 

 
  3. When registering a domain name, why do I have to fill in my personal contact information?  
  ICANN is the international governing body for all domain names. ICANN requires every registrar to maintain a publicly accessible WHOIS directory displaying all contact information for all domain names registered. Therefore you are required to fill in your real contact information when registering a domain name. We will also use your email address as the primary contact information for important matters like renewing of the domain name.

If you would like to protect your privacy and do not wish to disclose your personal contact information, you can consider using our “Private Domain” service available for any domains registered with UDomain.COM.

 

 
  4. What should I fill in for the “Primary DNS” and “Secondary DNS” fields?  
  A domain name server (“DNS”) is a server that knows exactly where your website files are located and therefore can guide all those who wishes to visit your website to the web server that stores the files of your website. If you are using or planned to use UDomain’s web hosting service, please fill in the following as the Name Server

Primary DNS: ns1.udomain.com
Secondary DNS: ns2.udomain.com

For others, please consult your respective web hosting company.

 
     
 
 
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Transferring a Domain to UDomain.COM
  1. Why should I transfer a domain to UDomain.COM?  
 

There are various benefits by transferring a domain to UDomain.COM:
- Manage all you domains in 1 account
- Access to our 24 x 7 telephone support service


 
  2. How do I transfer to UDomain.COM?  
 

The process is very simple. All we require is for you to respond to an email from your current registrar authorizing the transfer. For details, please contact us at sales@udomain.com.

 

 
 
 
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Manage Domain
  1. Where can I manage my domain names and modify the contact information?  
 

You can login to your account on the "Domain Management" page of UDomain.COM. After login you will see a list of domain names that you can manage and modify.

 

 
  2. What can I manage about a domain name?  
 

There are a lot you can do in the domain management page. In particular you can do the following:
Register new domain name(s)
Renew existing domain name(s)
Modify WHOIS information
Modify name server
Lock domain name(s)
Hide your contact information with the “Private Domain” function
Forward your domain to another web page
Setup your under construction page
Change advanced DNS settings


 
  3. How do I add an “Under Construction” page to my web site?  
 

The “Under Construction” page is a free features for you to use when your web site is still under development. To setup, please login to your account and select “Under Construction Page”.

 

 
  4. I forgot my User Name and Password. How can I retrieve it?  
  You can request to resend your user Name and Password to your domain administrative email via our web: https://www.udomain.com/en/manage/login.php  
 

 
 
 
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Renew Domain
  1. How do I renew a domain name?  
 

As early as 60 days in advance till your domain expiration date, UDomain.COM will send you, by email, a renewal notice with detailed payment instructions. You can simply renew the domain by following the instructions on the email. Alternatively, you can login to your account, there you can select the domain name(s) that you want to renew.

 

 
  2. How do I renew multiple domain names at once?  
 

You can login to your account and click the expiry date of your domain to renew it. After that, you can select another doamin name(s) that you want to renew.

 

 
 

3. What will happen if I forget to renew the domain name before its expiration?

 
  If a domain is not renewed on or before its expiration date, it will be placed in a status called “redemption period” and the website and email accounts associated with the domain name will instantly become inaccessible. An expired domain name will be in the redemption period for 30 days. During this 30-day period, the original domain registrant may retrieve the domain name from deletion (for an additional restoration fee of US$20-US$250, dependent upon different domain types) by contacting UDomain.COM.

After the 30-day redemption period there is a 5-day pending delete phase. When a domain is in this phase no one can retrieve the domain and it cannot be registered. After the 5-day pending delete phase the Registry will release the domain name back into the public pool of available domain names.

 
     
 
 
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Private Domain
 
1. What is the difference between a “public” and “private” registration?
 
  ICANN is the international governing body for all domain names. ICANN requires every registrar to maintain a publicly accessible WHOIS directory displaying all contact information for all domain names registered. That means your personal information --- your name, home address, phone number and email address – are made available to anyone who wants to see it – and it’s available 24 hours a day, everyday. Your personal information is exposed to spammers, scammers and a whole host of unsavory characters.

But with a private domain registration, you can keep your personal information private and safe. With a private domain registration, UDomain.COM registers your domain in its name and becomes the Registrant of record. Even though UDomain.COM is the Registrant, YOU STILL CONTROL the domain. You retain the FULL BENEFITS of domain name registration and retain the right to:

*Cancel, sell, renew or transfer your domain name registration
*Set up the name servers for your domain name
*Resolve disputes involving your domain name registration

More importantly, with a private registration, UDomain.COM’s name, address and phone number are made publicly available in the WHOIS directory --- and not yours.

However, UDomain.COM will not tolerate any misuse of this service including spamming, phishing, or other illegal or inappropriate use.


 
  2. How to add privacy to my existing domain names?  
 

Simple. All you need to do is to login to your account, where you will see a list of domain names under your control. Select the domain name you would like to add privacy and then apply the service.

 

 
 
3. Once I made my domain private, can I change it back to public?
 
  Yes. As long as you subscribed to the “Private Domain” service, you are free to swap your status between public and private unlimited time during the period of your subscription. However, please note that it normally may take up to 12 hours for the WHOIS record to update this information after you initiate the change.  
     
 
 
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Domain Lock
  1. What is a locked domain?  
  Although your domains are already securely managed, this option allows you to lock your domain at the Registry level. While in this state the domain registration cannot be transferred, nor can other aspects of the domain be altered (such as your domain's name servers and ownership).

When a domain is locked you cannot modify the name servers. If you need to update name servers, please unlock your domain name first. Selected domains will be unlocked within 15 minutes.


 
  2. How to add a lock to my existing domain names?  
  Simple. All you need to do is to login to your account, where you will see a list of domain names under your control. Select the domain name you would like to add privacy and then click on "Additional Service" column.  
     
 
 
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Domain Forwarding
  1. What is domain forwarding?  
 

Forwarding a domain name enables you to direct incoming traffic from your parked domain to an already existing web site. Thus, when someone attempts to access your domain, he or she is automatically redirected. A parked domain is a domain name with domain name servers (DNS) set to parked and is using UDomain’s DNS servers. There are situations in which you want to direct your website to another websites. For example, if you register another domain name with a different extension, you may want to forward it to your existing web site.

 

 
  2. How do I forward a domain name?  
 

In order to forward a domain, you need to make sure the DNS server of the domain is "ns1.udomain.com" and “ns2.udomain.com”. Login to your account and select additional service for such domain.

 
     
 
 
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DNS Hosting
  1. What is DNS?  
 

DNS stands for Domain Name System, while also referring to Domain Name Servers which translate human-friendly web addresses into machine-readable IP addresses.
For example, when you visit http://www.udomain.com in a browser, your computer would need a DNS to retrieve the website’s IP address, 117.18.100.3.
Without the help of DNS, you would only be able to visit us directly through our IP, which is the sort of hassle we and you wouldn’t want our visitors to go through.

 

 
  2. What can UDomain.COM’s DNS Hosting offer me?  
 

You’ll get full control of your DNS zones through our simple DNS management platforms online. You can conveniently set up to 150 DNS records, allowing you to point domains and subdomains to whatever IP address you wish to. What’s more, Our DNS experts will provide you round-the-clock professional advice on your DNS needs.

 

 
  3. Can I still use DNS Hosting even if I’ve applied my domain through other companies or directly with a domain registry?  
 

Yes.
Even if your domain is registered via other companies or directly with a registry, we are confident that our cutting edge systems will help you improve the way you manage your domains.
To enjoy our DNS Hosting services, simply change your DNS server settings to: ns1.udomain.com and ns2.udomain.com.

 

 
  4. How exactly will I be able to manage my domains?  
 

We’ll provide you with one of the most efficient & user-friendly domain management platforms in the market. This web-based control panel allows you to manage up to 150 DNS records (including domain and subdomains), all you need to do is:

1.Change your domain name’s DNS record to ns1.udomain.com and ns2.udomain.com in your domain registry
2.Enter your domain name records and the corresponding IP addresses which you wish to direct to
3.Patiently wait for 24 – 48 hours for the Domain Name Servers around the world to update

 

 
  5. I have no technical knowledge at all, what if something goes wrong?  
 

With a proven track record of 99.9% stability, it’s difficult for our DNS servers to go wrong. As UDomain prides itself in providing professional round-the-clock technical support, our multilingual IT specialists are just a phone call away. We’ll make sure you’d be fine!

 

 
  6. What are the fees for DNS Hosting?  
 

For just HK$234 up per year, you can enjoy the conveniences of managing 150 of your DNS records, 24/7 accessibility to your DNS zones, and the reassurance of round-the-clock professional technical support.

 

 
  7. How do I pay?  
 

UDomain.COM accepts VISA and Mastercard via our secured payment gateway or Paypal systems.

To pay by cheque or bank deposit, you will receive our email invoice immediately after we’ve processed your application; please settle the payment as soon as possible in order to receive your login name and password.

Any enquiries regarding payment methods are welcomed at: billing@udomain.com, also feel free to call our hotline at 2549 3777.

 

 
     
 
 
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HK Domain Name Policy
  1. What's HK Domain Name Registration Policies?  
 

The .HK Domain Registration Policies apply to all .hk domain names and must be complied with the registrants. For the details of the Policies, please refer to:
https://www.hkirc.hk/content.jsp?id=6

 

 
  2. What's HK Domain Name Dispute Resolution Policy & Procedure?  
 

Before considering disputing a specific .hk, please read the Domain Name Dispute Resolution Policy and its Rules of Procedure. Details, please refer to
https://www.hkirc.hk/content.jsp?id=25&lang=zho#!/25
https://www.hkirc.hk/content.jsp?id=25&lang=zho#!/26

 

 
     
 
 
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UPartner Program
  1. Who should join this program?  
 

ISP, ICP, Web Design House, Web Solutions companies with frequent registrations done on behalf of their clients. You can enjoy our attractive volume discount rates after joining our program.

 

 
  2. How can I join the UPartner Program?  
  Just fill out the sign-up form and purchase RCU (Reseller Credit Unit), then you become our partner immediately.

Each time you register a domain name, your RCU will be deducted. You can login into our UPartner page to see your RCU balance. If there are not enough quotas, you can simply purchase new RCU through our fully automated interface.

 

 
  3. How can I settle the payments?  
  We will send you invoice every time you confirm to buy quotas with us. You are required to settle the payments as soon as possible in order to activate your new RCU(s).  
     
 
 
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UBanner Affiliate Program
  1. Who should join this program?  
 

ICP, and Personal web site with high traffic. You can earn referral fees for each domain name registered with UDomain.COM through our link on your Web site.

 

 
  2. How does it work?  
  Just fill out the form and you can immediately become our Banner Affiliates. Please login your account and simply put our predefined HTML code at your web site and the program will automatically start.

Each time when visitors of your web site click through the banners on your web site and register a domain name. It will be recorded and you will receive 30% revenue of all the orders. The more visitors register, the more you will earn from them. It!|s simply a win-win revenue sharing model.

 

 
  3. Can we know how many registrations done by us through the banner?  
 

Yes, we will provide you a login account. After login to your account, you can check the number of registrations and your commission immediately.

 

 
  4. How often can we get the commission?  
  We will issue a cheque to you on the last working day of each month if your account accumulates more than US$50 of commission.  
     
 
 
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