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                          |  | General |  |  
                          |  | 1.
                            What is a domain name? |  |  
                          |  | A
                              domain name is essentially a signpost
                              on the Internet. Every website you've
                              ever been to, and every email you've
                              ever composed, has used a domain name
                              in its address. Once a domain name is
                              registered to a person or company, it
                              is that person's to use exclusively
                              as long as they continue to pay the
                              yearly renewal fee. Our domain name
                              is udomain.com, and we also own udomain.com.hk.
                                |  |  
                          |  | 2.
                            Who is involved in getting my domain name? |  |  
                          |  | Once you've applied
                              for the name, UDomain.COM accepts payment,
                              processes the order with the corresponding
                              registrar, and then the domain name
                              is registered to you. This process can
                              generally be completed within one business
                              day. For some country specific domain names, the domain will not be ready until all documents required are submitted and verified. It takes around two business days.
 |  |  
                          |  | 3.
                            What's the difference between a UDomain.COM
                            registered domain name and a Network Solutions
                            (NSI) registered domain name? |  |  
                          |  | There's no difference
                              between a name registered with UDomain.COM
                              and a name registered with Network Solutions.
                              Network Solutions is currently better
                              known because they ran the first domain
                              registration business without competition
                              for a number of years.     |  |  
                          |  | 4.
                            Who does a registered domain name actually
                            belong to, the end user or UDomain.COM? |  |  
                          |  | Domain names
                              are not truly owned -- they're leased
                              out on a first-come, first-served basis,
                              and remain with the initial lessee until
                              either a) the lessee does not renew
                              the name, or b) a business with a trademark
                              of the same name demonstrates a greater
                              claim to the name than the lessee can
                              demonstrate. The question is better
                              phrased as 'who can control the domain
                              name'. With UDomain.COM, the answer
                              is the domain's Administrative Contact.
                              This is usually specified by the registrant
                              during the registration process.  For more about Registrant Rights and Responsibilities of Domain, please refer to ICANN's website:http://www.icann.org/en/registrars/registrant-rights-responsibilities-en.htm
    |  |  
                          |  | 5.
                            How much control do domain owners? |  |  
                          |  | Domain owners,
                              in general, have full control over their
                              registered domain names. This means
                              that the domain owner has the power
                              to: a) Change admin/technical and billing
                              contacts for the domain. b) Change ownership
                              of the domain. c) Change the nameservers
                              that are authoritative for the domain.
                              d) Change the password that enables
                              a, b, c above.   |  |  
                          |  | 6.
                            What's the difference between .com, .net,
                            .org domain names? |  |  
                          |  | Originally, the
                              three letter extensions after the dot
                              (or Top Level Domain/TLD) were meant
                              to denote whether the domain name was
                              being used for business (.com) charity/non-profit
                              (.org) or for a technology based company
                              (.net). However, with the explosion
                              of the Internet (and specifically, the
                              world wide web) as a new business medium,
                              the lines were blurred, and companies
                              and individuals alike started cross-registering
                              domains (ie. Me.com, me.net, me.org)
                              just to protect their interests. Now,
                              .com, .net, and .org names (the generic
                              Top Level Domains) can be used for any
                              purpose.   |  |  
                          |  | 7.
                            Apart from .com, .net, .org domain, are there any other types of domain?
                            What do they stand for? |  |  
                          |  | Yes, there are many other types of domain stand for different countries. For domain type details, please refer to http://www.udomain.com/en/faq/domainTypes.php   |  |  
                          |  |  |  |  
                          |  | 8.
                            Does UDomain.COM register in any other
                            top level domains? |  |  
                          |  | Yes. Currently, UDomain.COM
                            offers registrations in various country
                            code top level domains (ccTLDs) (.us,
                            .cn, .hk, .ca, .tw, cc). |  |  
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                          |  | 9.
                            What's a .biz domain name? |  |  
                          |  | As same as .com, .net or .org, .biz is one of the generic top-level domains. It is intended for registration of domains to be used by businesses. The name is a phonetic spelling of the first syllable of business. The biz TLD was created to relieve some of the demand for domain names in the com top-level domain, and to provide an alternative for businesses whose preferred domain name in com had already been registered by another party. |  |  
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                          |  | Registration |  |  
                          |  | 1.
                            I just registered a new domain name. How
                            soon can use it? |  |  
                          |  | New domains and
                              changes to domains may take up to 12
                              hours for .COM, .NET, and .ORG domains
                              and about 24-48 hours for all other
                              domain extensions to become effective.
                              This is due to the number of networks
                              involved, and the fact that those networks
                              are controlled by several different
                              agencies. This delay applies to all
                              domains and all Registrars. Please allow
                              for this delay when planning Web sites
                              or configuring a domain to work with
                              your email. For some country specific
                              domain names, the domain will not be
                              ready until all documents required are
                              submitted and verified.    |  |  
                          |  | 2.
                            How do I pay for a domain name? |  |  
                          |  | UDomain.COM accepts
                              VISA, Mastercard, AlipayHK, PayMe, WeChat Pay and UnionPay via our trusted secure
                              payment gateway. We also welcome payments
                              by PayPal as well as direct deposit into
                              our bank account.
                              If you have chosen to pay by bank deposit,
                              you will receive our email invoice
                              immediately after the registration.
                              Please settle the payment
                              as soon as possible. We can only process
                              your domain names after receiving your
                              payment. If you have any questions regarding
                              the payment method, please contact us
                              at billing@udomain.com.   |  |  
                          |  | 3.
                            When registering a domain name, why do
                            I have to fill in my personal contact
                            information? |  |  
                          |  | ICANN is the international
                            governing body for all domain names. ICANN
                            requires every registrar to maintain a
                            publicly accessible WHOIS directory displaying
                            all contact information for all domain
                            names registered. Therefore you are required
                            to fill in your real contact information
                            when registering a domain name. We will
                            also use your email address as the primary
                            contact information for important matters
                            like renewing of the domain name. If you would like to protect your privacy
                              and do not wish to disclose your personal
                              contact information, you can consider
                              using our “Private Domain” service available
                              for any domains registered with UDomain.COM.
   |  |  
                          |  | 4.
                            What should I fill in for the “Primary
                            DNS” and “Secondary DNS” fields? |  |  
                          |  | A domain name server
                            (“DNS”) is a server that knows exactly
                            where your website files are located and
                            therefore can guide all those who wishes
                            to visit your website to the web server
                            that stores the files of your website.
                            If you are using or planned to use UDomain’s
                            web hosting service, please fill in the
                            following as the Name Server Primary DNS: ns1.udomain.com Secondary DNS: ns2.udomain.com
 For others, please consult your respective
                              web hosting company.
 |  |  
                          |  | 5. What is a premium domain? |  |  
                          |  | A premium domain name is a short, easy-to-remember, unique, easy-to-spell domain name that ends with a suffix (such as .com). These domains can bring more traffic to the website, are easier to search, help brand recognition and have investment value, premium domain names are more valuable than ordinary domains. For example, voice.com (valued at $30 million), tesla.com (valued at $10 million), etc.    |  |  
                          |  | 6. How to register a premium domain? |  |  
                          |  | The registration process for premium domain names is the same with general domain names. The registration/transfer fees for premium domain names may fluctuate due to market demand. Please contact our customer service for specific prices based on the specific domain.    |  |  
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                          |  | Transferring
                              a Domain to UDomain.COM |  |  
                          |  | 1.
                            Why should I transfer a domain to UDomain.COM? |  |  
                          |  | There are various
                              benefits by transferring a domain to
                              UDomain.COM:- Manage all you domains in 1 account
 - Access to our 24 x 7 telephone support
                              service
 
 
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                          |  | 2.
                            How do I transfer to UDomain.COM? |  |  
                          |  | The
                                process is very simple. All we require is for you
                                to respond to an email from your current registrar
                                authorizing the transfer. For details, please contact
                                us at sales@udomain.com.    |  |  |  
                    | 
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                          |  | Manage
                              Domain |  |  
                          |  | 1.
                            Where can I manage my domain names and
                            modify the contact information? |  |  
                          |  | You can login
                              to your account on the "Domain Management" page of
                              UDomain.COM. After login you will see
                              a list of domain names that you can
                              manage and modify.    |  |  
                          |  | 2.
                            What can I manage about a domain name? |  |  
                          |  | There are a lot
                              you can do in the domain management
                              page. In particular you can do the following:Register new domain name(s)
 Renew existing domain name(s)
 Modify WHOIS information
 Modify name server
 Lock domain name(s)
 Hide your contact information with the
                              “Private Domain” function
 Forward your domain to another web page
 Setup your under construction page
 Change advanced DNS settings
 
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                          |  | 3.
                            How do I add an “Under Construction” page
                            to my web site? |  |  
                          |  | The “Under Construction”
                              page is a free features for you to use
                              when your web site is still under development.
                              To setup, please login to your account
                              and select “Under Construction Page”.   |  |  
                          |  | 4.
                            I forgot my User Name and Password. How
                            can I retrieve it? |  |  
                          |  | You can request to
                            resend your user Name and Password to
                            your domain administrative email via our
                            web: https://www.udomain.com/en/manage/login.php |  |  
                          |  | 
 
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                          |  | Renew
                              Domain |  |  
                          |  | 1.
                            How do I renew a domain name? |  |  
                          |  | As early as 30 days in advance till your domain expiration date, UDomain.COM
                              will send you, by email, a renewal notice
                              with detailed payment instructions.
                              You can simply renew the domain by following
                              the instructions on the email. Alternatively,
                              you can login to your account, there you can select
                              the domain name(s) that you want to
                              renew.   |  |  
                          |  | 2.
                            How do I renew multiple domain names at
                            once? |  |  
                          |  | You can login
                              to your account and click the expiry date of your
                              domain to renew it. After that, you can select another
                              doamin name(s) that you want to renew.   |  |  
                          |  | 3.
                              What will happen if I forget to renew
                              the domain name before its expiration? |  |  
                          |  | If a domain is not
                            renewed on or before its expiration date,
                            it will be placed in a status called “redemption
                            period” and the website and email accounts
                            associated with the domain name will instantly
                            become inaccessible. An expired domain
                            name will be in the redemption period
                            for 30 days. During this 30-day period,
                            the original domain registrant may retrieve
                            the domain name from deletion (for an additional restoration fee of HK$195-HK$2438, dependent upon different domain types) by contacting UDomain.COM. After the 30-day redemption period
                              there is a 5-day pending delete phase.
                              When a domain is in this phase no one
                              can retrieve the domain and it cannot
                              be registered. After the 5-day pending
                              delete phase the Registry will release
                              the domain name back into the public
                              pool of available domain names. |  |  
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                          |  | Private
                              Domain |  |  
                          |  | 1. What is the difference between a “public”
                              and “private” registration?  |  |  
                          |  | ICANN is the international
                            governing body for all domain names. ICANN
                            requires every registrar to maintain a
                            publicly accessible WHOIS directory displaying
                            all contact information for all domain
                            names registered. That means your personal
                            information --- your name, home address,
                            phone number and email address – are made
                            available to anyone who wants to see it
                            – and it’s available 24 hours a day, everyday.
                            Your personal information is exposed to
                            spammers, scammers and a whole host of
                            unsavory characters. But with a private domain registration,
                              you can keep your personal information
                              private and safe. With a private domain
                              registration, UDomain.COM registers
                              your domain in its name and becomes
                              the Registrant of record. Even though
                              UDomain.COM is the Registrant, YOU STILL
                              CONTROL the domain. You retain the FULL
                              BENEFITS of domain name registration
                              and retain the right to: *Cancel, sell, renew or transfer your
                              domain name registration*Set up the name servers for your domain
                              name
 *Resolve disputes involving your domain
                              name registration
 More importantly, with a private registration,
                              UDomain.COM’s name, address and phone
                              number are made publicly available in
                              the WHOIS directory --- and not yours. However, UDomain.COM will not tolerate
                              any misuse of this service including
                              spamming, phishing, or other illegal
                              or inappropriate use. 
 |  |  
                          |  | 2.
                            How to add privacy to my existing domain
                            names? |  |  
                          |  | Simple. All you
                              need to do is to login to your account,
                              where you will see a list of domain
                              names under your control. Select the
                              domain name you would like to add privacy
                              and then apply the service.    |  |  
                          |  | 3. Once I made my domain private, can
                              I change it back to public?  |  |  
                          |  | Yes. As long as you
                            subscribed to the “Private Domain” service,
                            you are free to swap your status between
                            public and private unlimited time during
                            the period of your subscription. However,
                            please note that it normally may take
                            up to 12 hours for the WHOIS record to
                            update this information after you initiate
                            the change. |  |  
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                          |  | Domain
                              Lock |  |  
                          |  | 1.
                            What is a locked domain? |  |  
                          |  | Although your domains
                            are already securely managed, this option
                            allows you to lock your domain at the
                            Registry level. While in this state the
                            domain registration cannot be transferred,
                            nor can other aspects of the domain be
                            altered (such as your domain's name servers and ownership). When a domain is locked you cannot
                              modify the name servers.
                              If you need to update name servers, please unlock your
                              domain name first. Selected domains
                              will be unlocked within 15 minutes. 
 |  |  
                          |  | 2.
                            How to add a lock to my existing domain
                            names? |  |  
                          |  | Simple. All you need
                            to do is to login to your account, where
                            you will see a list of domain names under
                            your control. Select the domain name you
                            would like to add privacy and then click
                            on "Additional Service" column. |  |  
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                          |  | Domain
                              Forwarding |  |  
                          |  | 1.
                            What is domain forwarding? |  |  
                          |  | Forwarding a domain
                              name enables you to direct incoming
                              traffic from your parked domain to an
                              already existing web site. Thus, when
                              someone attempts to access your domain,
                              he or she is automatically redirected.
                              A parked domain is a domain name with
                              domain name servers (DNS) set to parked
                              and is using UDomain’s DNS servers.
                              There are situations in which you want
                              to direct your website to another websites.
                              For example, if you register another
                              domain name with a different extension,
                              you may want to forward it to your existing
                              web site.   |  |  
                          |  | 2.
                            How do I forward a domain name? |  |  
                          |  | In order to forward
                              a domain, you need to make sure the
                              DNS server of the domain is "ns1.udomain.com"
                              and “ns2.udomain.com”. Login to
                              your account and select additional service for such domain.  |  |  
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                          |  | Domain
                              Proxy |  |  
                          |  | UDomain can provide partners domain proxy service to register various different domain types, domain name that using our domain proxy service is chargeable, the fee is HKD200 per domain per year.   |  |  
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                          |  | DNS Hosting |  |  
                          |  | 1.
                            What is DNS? |  |  
                          |  | DNS stands for Domain Name System,
                              while also referring to Domain Name Servers which translate human-friendly web addresses into machine-readable IP addresses.For example, when you visit http://www.udomain.com in a browser,
                              your computer would need a DNS to retrieve the website’s IP address, 117.18.100.3.
 Without the help of DNS, you would only be able to visit us directly through our IP,
                              which is the sort of hassle we and you wouldn’t want our visitors to go through.
   |  |  
                          |  | 2.
                            What can UDomain.COM’s DNS Hosting offer me? |  |  
                          |  | You’ll get full control of your DNS zones through our simple DNS management platforms online.
                              You can conveniently set up to 150 DNS records, allowing you to point domains and subdomains to whatever IP address you wish to.
                              What’s more, Our DNS experts will provide you round-the-clock professional advice on your DNS needs.   |  |  
                          |  | 3.
                            Can I still use DNS Hosting even if I’ve applied my domain through other companies or directly with a domain registry? |  |  
                          |  | Yes.Even if your domain is registered via other companies or directly with a registry,
                              we are confident that our cutting edge systems will help you improve the way you manage your domains.
 To enjoy our DNS Hosting services, simply change your DNS server settings to: ns1.udomain.com and ns2.udomain.com.
   |  |  
                          |  | 4.
                            How exactly will I be able to manage my domains? |  |  
                          |  | We’ll provide you with one of the most efficient & user-friendly domain management platforms in the market.
                              This web-based control panel allows you to manage up to 150 DNS records (including domain and subdomains), all you need to do is:
 
 
                                
                                  | 1. | Change your domain name’s DNS record to ns1.udomain.com and
                                    ns2.udomain.com in your domain registry 
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                                  | 2. | Enter your domain name records and the corresponding IP addresses which you
                                    wish to direct to 
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                                  | 3. | Patiently wait for 24 – 48 hours for the Domain Name Servers around the world to
                                    update |    |  |  
                          |  | 5.
                            I have no technical knowledge at all, what if something goes wrong? |  |  
                          |  | 
                              With a proven track record of 99.9% stability,
                              it’s difficult for our DNS servers to go wrong.
                              As UDomain prides itself in providing professional round-the-clock technical support,
                              our multilingual IT specialists are just a phone call away.
                              We’ll make sure you’d be fine!
                               |  |  
                          |  | 6.
                            What are the fees for DNS Hosting? |  |  
                          |  | 
                              For just HK$234 up per year,
                              you can enjoy the conveniences of managing 150 of your DNS records,
                              24/7 accessibility to your DNS zones,
                              and the reassurance of round-the-clock professional technical support.
                               |  |  
                          |  | 7.
                            How do I pay? |  |  
                          |  | 
                              UDomain.COM accepts VISA, Mastercard, AlipayHK, PayMe, WeChat Pay and UnionPay via our secured payment gateway or Paypal systems.
 To pay by bank deposit,
                              you will receive our email invoice immediately after we’ve processed your application;
                              please settle the payment as soon as possible in order to receive your login name and password.
 
 Any enquiries regarding payment methods are welcomed at: billing@udomain.com, also feel free to call our hotline at 2549 3777.
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                          |  | UPartner
                              Program |  |  
                          |  | 1.
                            Who should join this program? |  |  
                          |  | ISP, ICP, Web
                              Design House, Web Solutions companies
                              with frequent registrations done on
                              behalf of their clients. You can enjoy
                              our attractive volume discount rates
                              after joining our program.   |  |  
                          |  | 2.
                            How can I join the UPartner Program? |  |  
                          |  | Just fill out the sign-up form
                            and purchase RCU (Reseller Credit Unit), then you
                            become our partner immediately. Each time you register a domain
                              name, your RCU will be deducted. You
                              can login into our UPartner page to
                              see your RCU balance. If there are
                              not enough quotas, you can simply purchase
                              new RCU through our fully automated
                              interface.
    |  |  
                          |  | 3.
                            How can I settle the payments? |  |  
                          |  | We will send you
                            invoice every time you confirm to buy
                            quotas with us. You are required to settle
                            the payments as soon as possible in order
                            to activate your new RCU(s). |  |  
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                          |  | UBanner
                              Affiliate Program |  |  
                          |  | 1.
                            Who should join this program? |  |  
                          |  | ICP, and Personal
                              web site with high traffic. You can
                              earn referral fees for each domain name
                              registered with UDomain.COM through
                              our link on your Web site.   |  |  
                          |  | 2.
                            How does it work? |  |  
                          |  | Just fill out the form and you
                            can immediately become our Banner Affiliates. Please
                            login your account and simply put our predefined HTML
                            code at your web site and the program will automatically
                            start. Each time when visitors of your web
                              site click through the banners on your
                              web site and register a domain name.
                              It will be recorded and you will receive
                              30% revenue of all the orders. The more
                              visitors register, the more you will
                              earn from them. It!|s simply a win-win
                              revenue sharing model.
    |  |  
                          |  | 3.
                            Can we know how many registrations done
                            by us through the banner? |  |  
                          |  | Yes, we will provide
                              you a login account. After login to
                              your account, you can
                              check the number of registrations and your commission immediately.   |  |  
                          |  | 4.
                            How often can we get the commission? |  |  
                          |  | We will issue a cheque
                            to you on the last working day of each
                            month if your account accumulates more
                            than US$50 of commission. |  |  
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